Administrative Case Management
 

How Administrative Case Management Works in Pennsylvania

1. Administrative case managers (ACMs), also known as mental health case managers, are available whenever a request for service is received, either by phone or in person, from consumers directly, as well as from professionals or family members.
   
   
2. Mental health case managers offer general system information and referral support, as well as provide holistic assessments regarding recommendations for service, develop service plans, identify resources, make referrals, coordinate services, and provide follow-up to assure the individual is able to access the needed mental health services.
   
   
3. In tandem with the clinical assessment process, case managers also determine the appropriate funding stream (Health Choices Medical Assistance, Fee for Service Medical Assistance, private insurance, or Erie County Base Funding) to assure timely and proper access.

Mental health case managers are active in all areas of the community from jails and shelters to school districts, offering resource consultation and holistic assessments to children and families in need of service access. Case managers have specialized knowledge in the areas of homelessness behavioral health, children and families, adult mental health, transitional age, geriatric, forensic case management, state hospital care, and nursing homes. Such specific skill base on behalf of consumers of all ages translates into effective and efficient service coordination and planning.

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